If you are seeking reimbursement for your rental in which Advantage was unable to provide a vehicle, please complete this form. Once you submit the form you will be provided with a summary which you can fax or mail together with your receipt to 210-679-2497. Mailing Address:
Advantage Rent A Car
Attn: Customer Support/Rental Reimbursement
P.O.Box 310001
San Antonio, TX 78213
Please note that Advantage will reimburse for TIME AND MILEAGE differences ONLY. Taxes, fees, options, fuel charges, discounts and upgrades are NOT reimbursed. In order to expedite the process, we need the completed referral form and a copy of the closed out 3rd party rental agreement sent to the customer relations department within 30 days. Be sure to include a valid mailing address, daytime phone, and comments to ensure prompt payment.
Customer name and confirmation number must match what is in our system. Advantage will not reimburse if the customer’s name on the reservation is different from the name on the referral form or the third party contract. The vehicle type and rates are very important because the third party rental company may sell the referred customer an upgrade, which is not a reimbursable expense. The reservation date and return date must match the dates they had reserved with Advantage.
If the renter keeps the other company's vehicle longer than what they had reserved with us, the extra days are at their expense. Please allow 4-6 weeks for reimbursement by check.
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