Customer Care

Extras

Award Request For Affiliate Rentals

When you rent from one of our affiliates internationally or within the USA, Frequent Renter points and other airline rewards are not automatically allocated to your account. Here is where you can claim your award on these rentals.

GO THERE

Involved in an Accident?

If you are involved in an accident, you will need to complete an incident report. You can download this form here in PDF format.

DOWNLOAD

Customer Support & Feedback

If you would like to give us feedback on your rental or request a copy of your bill or documentation for a damage claim, go HERE.

GO THERE

Referral Reimbursement Instructions

If you are seeking reimbursement for your rental in which Advantage was unable to provide a vehicle, please complete our referral reimbursement form.

GO THERE

Rental Policies And Special Services

Find out about our:

•Age requirements
•Additional drivers
•License Requirements
•Geographic driving parameters
•Unlimited mileage definition

•Fuel options
•Special assistance & services
•Requirements for physically-impaired drivers
•Requirements for visually impaired travelers
•Contact customer care: customerservice@arac.com

GO THERE

Request a Copy of Your Bill

To print a final receipt from your completed rental transaction in the USA, enter your last name and confirmation in the box below. Click 'Find reservation'.

Once it retrieves your rental data, scroll down to the bottom right hand corner and click on the box that reads 'Print Reservation'.

This will bring up a printer-friendly version of your final receipt and your browser's print box.

Don't have your confirmation number? Click here to request a lookup of your confirmation number.

American Express is Advantage Rent A Car's Card of Choice.